Privacy Policy

Studio70 is a trading name of Carcanet Property Ltd.

Your privacy is important and we care about how your Personal Data is used. We respect and value the privacy of all our customers and will only collect and use Personal Data in ways described here. This is consistent with our legal obligations and your rights under UK GDPR and the Data Protection Act 2018 (DPA 2018).

Information about us

Carcanet Property Ltd

Registered address: 10 Oak St, Fakenham, Norfolk NR21 9DY

Registration number: 12003825

Email address: info@studio70.co.uk

Telephone number: +44 (0)7944 826634

What this Policy covers

This Privacy Information explains how we use your Personal Data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your Personal Data.

Personal Data definition

Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

How and what Personal Data we collect

We may collect and hold some or all of the personal and non-Personal Data set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ Personal Data and Personal Data relating to children and data relating to criminal convictions and/or offences.

Data collected	How we collect data
Contact information including name, email address, art preference	You provide it to us online or in person

How we use your Personal Data

Under the Data Protection Legislation, we must always have a lawful basis for using Personal Data. The following table this out:

What we do	Data we use	Our lawful basis
Communicating with you and tailoring our services for you	Identity Information, Contact information, Business information	product sales
Supplying you with information by email that you have opted-in-to (you may opt-out at any time by email .	Identity Information, Contact information, Business information	product sales

With your permission and/or where permitted by law, we may also use your Personal Data for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on our products and services.

You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Act 2018, and you will always have the opportunity to opt-out. We will always obtain your express opt-in consent before sharing your Personal Data with third parties for marketing purposes and you will be able to opt-out at any time.

We will only use your Personal Data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your Personal Data for that purpose. If we do use your Personal Data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 10.

If we need to use your Personal Data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.

In some circumstances, where permitted or required by law, we may process your Personal Data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.

How we keep your Personal Data

We will not keep your Personal Data for any longer than is necessary in light of the reason(s) for which it was first collected. Your Personal Data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):

Type of Data	How long we keep it
Identity Information including name, title	5 years
Contact information including address, email address, telephone number	5 years
Business information including business name, job title, profession	5 years
Payment information including card details, bank account numbers	5 years
Purchase history	5 years

How we store or transfer your Personal Data

We will only store your Personal Data in the UK. This means that it will be fully protected under the Data Protection Legislation.

The security of your Personal Data is essential to us, and to protect your data, we take a number of important measures, including the following:

limiting access to your Personal Data to those employees, agents, contractors and other third parties with a legitimate need to know and ensuring they are subject to duties of confidentiality;
procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your Personal Data) including notifying you and/or the Information Commissioner’s Office (ICO) where we are legally required to do so.

Sharing your Personal Data

We will not share any of your Personal Data with any third parties for any purposes, subject to the following exceptions:

In some limited circumstances, we may be legally required to share certain Personal Data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

AND

We may share your Personal Data with other companies in our group for product sales and technical support. This includes our holding company and its subsidiaries.

If any of your Personal Data is shared with a third party, we will take steps to ensure that your Personal Data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above.

Access your Personal Data

If you want to know what Personal Data we have about you, you can request details, and for a copy, of it (where any such Personal Data is held). This is known as a “Subject Access Request” (SAR).

All SARs should be made in writing and sent to the email or postal addresses shown in Part 10.

There is not normally any charge for a SAR. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your SAR within 21 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your Personal Data within that time. In some cases, however, particularly if your request is more complex, more time may be required, up to a maximum of three months, from the date we receive your request. You will be kept fully informed of our progress.

Your Rights

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

The right to be informed about our collection and use of your Personal Data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions.
The right to access the Personal Data we hold about you. Part 10 will tell you how to do this.
The right to have your Personal Data rectified if any of your Personal Data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your Personal Data that we hold. Please contact us using the details in Part 11 to find out more.
The right to restrict (i.e. prevent) the processing of your Personal Data.
The right to object to us using your Personal Data for a particular purpose or purposes.
The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your Personal Data, you are free to withdraw that consent at any time.
The right to data portability. This means that, if you have provided Personal Data to us directly, we are using it with your consent or for the performance of a contract, and data is processed using automated means, you can ask us for a copy of that Personal Data to re-use with another service or business in many cases.
Rights relating to automated decision-making and profiling. We do not use your Personal Data in this way.

For more information about our use of your Personal Data or exercising your rights as outlined above, please contact us using the details provided in Part 10.

It is important that your Personal Data is kept accurate and up-to-date. If any of the Personal Data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your Personal Data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 10.

Contact us

To contact us about anything to do with your Personal Data and data protection, including to make a subject access request, please use the following details:

Email address: info@studio70.co.uk

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects Personal Data protection.

Any changes will be made available via www.studio70.co.uk

This Privacy Policy was last updated on 3 November 2024.